Sonata Software To Offer Microsoft Dynamics CRM Tailored For The Information Technology Enabled Serv

Sonata Software Ltd on March 13, 2007 has announced the launch of SonnetlTeS, a solution built on Microsoft Dynamics CRM 3.0, Microsofts Customer Relationship Management (CRM) solution. Targeted at Information Technology Enabled Services (ITeS) and Business Process Outsourcing (BPO) Companies, this vertical framework has been custom-made to suit the requirements of the ITeS industry and is highly configurable to accommodate specific business and workflow requirements.SonnetlTes addresses the critical CRM needs in the service and sales & marketing areas. The solution empowers organizations by providing multi-channel customer interactions, intelligent call routing, automatic activity updating, interaction history tracking, service plan management, customer satisfaction tracking and portal integration. The solution also provides seamless interfaces with Computer Telephony Integration (CTI) service providers.The Companys deep domain expertise in the ITeS industry, together with the Microsoft Dynamics CRM Analytics Foundation add-on, data mining and work flow capabilities of the Microsoft technology stack, allowed it to deliver Key Performance Indicators and predictive analysis models to address the key challenges faced by the industry.With over 100 successful installations to its credit, the Company is a leader in ERP and CRM implementations and management, Business Intelligence (Data Warehousing and Business Scorecards), Portal Solutions, Application Development and Management, Application Integration and Infrastructure Management. The Company has been a Microsoft partner for 16 years.