Top 20 BPO list to witness major churn

India''s top 20 BPO list is likely to witness a major churn as some large captives and third party players are set to sell part or whole of their business while others such as CapGemini and Japanese major Fujitsu are aggressively looking for a presence in the sector. In addition, firms like Zenta, that have not figured in the rankings so far because of the re-structuring exercise the group was undertaking, are now back in the reckoning. The private-equity backed Zenta has an acquisition budget of $500 million, which puts it firmly in the BPO big league. Genpact, the largest third-party BPO today, is also set for a change in its ownership structure as its goes public. Among the captives, Citigroup Global Services, earlier known as e-Serve International and one of the first listed BPO firms in the country, is set to change hands as Citigroup is keen on selling part of its stake and running the operations as a third-party BPO rather than a captive.