Homegrown technology conglomerate IPVG announced recently that it has forged a deal with a Canadian company that will allow the two firms to offer call center services for companies based inside and outside of Canada. In a statement released last week, IPVG said it has signed a partnership agreement with Gemma Communications LP (GemmaCom), a call center company based in Ontario, Canada.
Under the terms of the accord, IPVG and GemmaCom will provide English-speaking outsourcing services to GemmaCom customers that have offshore outsourcing requirements. It was agreed GemmaCom will be responsible for promotion and marketing, as well as quality assurance and infrastructure such as dialer and network set-up with its pre-existing outsourcing services. On the other hand, IPVG is tasked to provide call center outsourcing services through its BPO subsidiary, IP Contact Center Outsourcing (IPCCO) with its operators, production seats, and network.
Under the terms of the accord, IPVG and GemmaCom will provide English-speaking outsourcing services to GemmaCom customers that have offshore outsourcing requirements. It was agreed GemmaCom will be responsible for promotion and marketing, as well as quality assurance and infrastructure such as dialer and network set-up with its pre-existing outsourcing services. On the other hand, IPVG is tasked to provide call center outsourcing services through its BPO subsidiary, IP Contact Center Outsourcing (IPCCO) with its operators, production seats, and network.
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