New Delhi: Nokia Siemens Networks on Jan 3 declared that it has been awarded a multi million euro contract from Bharti Airtel Ltd for deployment of a single interactive voice response (IVR) platform across 23 circles. The three-year turnkey contract comprises designing, planning, systems integration and optimisation services to raise overall customer experience. The new IVR solution will enable Airtel to deliver services such as voice SMS, televoting, call management services, caller ring back tone and voice portal on a faster time-to-market basis and, therefore, reduce OPEX costs.
Its decision to select Nokia Siemens Networks as our partner in this program is based on their project delivery record. Their single IVR solution and voice service delivery platform is based on a best-of-breed integrated approach which will result in cost optimisation and increased security, a key pre-requisite for building world class services. This contract further beefs up Nokia Siemens Networks commitment to enable Bharti Airtel to continuously deliver new services and enhance its customers'' mobile experiences.
Its decision to select Nokia Siemens Networks as our partner in this program is based on their project delivery record. Their single IVR solution and voice service delivery platform is based on a best-of-breed integrated approach which will result in cost optimisation and increased security, a key pre-requisite for building world class services. This contract further beefs up Nokia Siemens Networks commitment to enable Bharti Airtel to continuously deliver new services and enhance its customers'' mobile experiences.
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